What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details so that we can provide our services to you. We obtain information about you when you disclose it to us in the course of using our services, such as:
- your name and email address when you register a user account
- any profile data you share with us, including interests, preferences, feedback, survey responses, etc.
- information shared with us when you contact us for assistance or support
- your billing information when you subscribe to any of our paid services and transaction records of payments made to or from you in relation to such services
- your marketing and communications preferences, which includes your preferences about receiving marketing from us or third parties, and the ways in which you prefer to be contacted
- any information you share when you upload content to a website hosted by us
We collect contact information when you communicate with us through certain channels of communication, such as:
- your email address when you communicate with us through email
- your mailing address when you communicate with us by post
- your social media handle when you communicate with us by social media
We gather technical information relating to you when you use our services, such as:
- your internet protocol (IP) address
- records of when you logged in or logged out of your account
- records of newsletter opens and link clicks on our site
We may also collect technical information aggregated from all our users, such as:
- browser type and version
- device type
- time zone, country, and city
- operating system and platform
- user demographics and statistical data
- other aggregated data about the devices and software used to access our website and services.
We may also obtain information about you where it is publicly available, or where required or permitted by law.
When do we collect information?
We collect information from you when you subscribe to our newsletter, fill out a form or enter information on or through our site.
How do we use your information?
We may use such information in the following ways:
- To personalize your experience on our site and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To provide support or assistance to you and respond to your queries.
- To process and manage your payments, fees and charges, and collect and recover money owed to us, if you subscribe to our paid services.
How do we protect the information we receive?
Our site is reviewed on a regular basis for security vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
We retain your personal data (i) where necessary to fulfill the purposes for which we collected it; (ii) where necessary for business or legal purposes; or (iii) where required or permitted by law.
Do we use "cookies"?
- Help remember and process your account login
- Understand and save users' preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled. It will turn off some of the features that make your site experience more efficient and some of our services will not function properly. For example, you may need to be sent an email link from the website to access your account for each new issue of the newsletter.
Marketing cookies (or 'pixels')
If cookies are used for marketing purposes, we call them marketing cookies. They are used to display advertising which is matched and relevant to the user. They are also used to establish the frequency of appearance of an ad and determine the effectiveness of an advertising campaign. The following tools are or may be used for this purpose on this website.
With your consent our website uses the Conversion Tracking Pixel Service of Facebook, Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This allows us to follow user actions after they are forwarded to a service provider’s website by clicking on a Facebook ad. This enables us to record the effectiveness of Facebook advertising for statistical and market research purposes.
The collected data remain anonymous, which means we cannot see the personal data of individual users. However, the collected data are stored and processed by Facebook. Storage of conversion cookies is based on Art. 6(1)f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both their web service and their advertising.
Facebook can combine the data with the data for your Facebook account and uses the data for its own advertising purposes in accordance with the Facebook data guidelines https://www.facebook.com/about/privacy/.
Facebook Conversion Tracking also enables Facebook and its partners to show you advertising on and outside Facebook. In addition, a cookie is stored on your computer for these purposes.
Click here to withdraw your consent: https://www.facebook.com/ads/website_custom_audiences/
We also use the Facebook Pixel to ensure that our Facebook Ads match the potential interest of users and are not annoying. With the help of the Facebook Pixel, we can track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
The processing of this data by Facebook takes place within the framework of Facebook's data policy. Special information and details about the Facebook pixel and its functionality can also be found in the Facebook help area.
Alternatively, you can deactivate the use of third party cookies by accessing the deactivation page of the Network Advertising Initiative at https://www.networkadvertising.org/choices/ and using the further information there concerning opt-outs.
You can find further information on Google Remarketing and the associated data privacy statement at: https://www.google.com/privacy/ads/
With the Twitter remarketing function we can offer visitors to our website ads from the Twitter platform which are based on their interests. Twitter uses "tags" for this. The tags log visits to the website and collect data on use of the website which is pseudonymized and non‑personal. If you subsequently visit Twitter, integrated ads are displayed based on your interests.
Storage of conversion cookies is based on Art. 6(1)f GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both their web service and their advertising.
If you do not want Twitter to address you with targeted advertising, you can deactivate this function at Twitter at https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads# . Twitter also supports the "Do Not Track (DNT)" option. You can activate this at https://help.twitter.com/en/safety-and-security/twitter-do-not-track. You can find further information on data protection at Twitter and Twitter advertising here https://business.twitter.com/de/help/troubleshooting/how-twitter-ads-work.html.
We use the LinkedIn Insight Conversion Tool of LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA, which enables us to receive information on the use of our website and offer you advertising content matched to your interests from other websites. For this a cookie is set in your browser which enables LinkedIn to recognize you when you visit a website. LinkedIn uses these data to create anonymous reports for us on advertising activities and information on how you interact with our website. Storage of conversion cookies is based on Art. 6(1)f GDPR. The website operator has a legitimate interest in analyzing user behavior in order to optimize both their web service and their advertising.
You can deactivate the LinkedIn Insight Conversion Tool and interest-based advertising by opting out at the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out
If you are a LinkedIn member, click on the field "Decline on LinkedIn". Other visitors click on "Decline".
You can find further information on data protection at LinkedIn here: https://www.linkedin.com/legal/privacy-policy#choices-oblig
How can you opt out, remove or modify information you have provided to us?
You can request to have your information removed by clicking on the Contact us page.
Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.
Third party disclosures
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Transfer of your personal information
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Disclosure of your personal information
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (for example, a court or a government agency).
Retention of your personal information
Information regarding your Data Protection Rights under General Data Protection Regulation (GDPR)
- We need to perform a contract with you, such as when you create a Policy with us
- You have given us permission to do so
- The processing is in our legitimate interests and it's not overridden by your rights
- For payment processing purposes
- To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
"Do Not Sell My Personal Information" notice for California consumers under California Consumer Privacy Act (CCPA)
Under the CCPA, California consumers have the right to:
- Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
- Request that a business delete any personal data about the consumer that a business has collected.
- Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at firstname.lastname@example.org.
We employ third party companies and individuals to facilitate our website ("Service Providers"), to provide our website on our behalf, to perform website-related services or to assist us in analyzing how our website is used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Processing is for the purpose of analyzing this website and its visitors. For this, Google will use the information obtained to analyze your use of the website on behalf of the operator of this website, to generate reports on website activity and provide other services to the website operator in connection with website and internet use.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
We provide paid products and/or services on our website. In that case, we use third-party services for payment processing (e.g. payment processors).